Indsigt: SAS, a company you'll never forget
SAS, a company you'll never forget
The local SAS Station crew behaviour and the SAS HQ treatment of passengers led us to a conclusion, that, either we found ourselves in the darkest corner of Black Africa (sorry, beautiful continent), or SAS Customer Care Program reached its rock bottom
Torsdag d. 12. juli 2001
This is to describe my recent experiences with SAS Company in Greenland. We were a group of 12 Polish people having trekking tour in Western Greenland. On our come back to Kangerlussuaq, June 29 we met the strike well known to most of you. The local SAS Station crew behaviour and the SAS HQ treatment of passengers led us to a conclusion, that, either we found ourselves in the darkest corner of Black Africa (sorry, beautiful continent), or SAS Customer Care Program reached its rock bottom.
Basically we have three accusations:
The entire cost and consequences of the strike were pushed on passengers shoulders. There was absolutely no support: no accommodation, no meals, no advice how to operate in a new place, no interest in material situation. Luckily we had some funds and credit cards with us, but lets imagine a student travelling on his own with limited resources: his/her life would become dramatic soon. Asked directly, what is SAS package for us, the station crew told us roughly: "Look, the weather is good, enjoy sun baths, go cycling; it is not our strike and we do not feel responsible for its consequences".
There were no executive movements towards resolving the traffic jam after the strike got over. The first, so called extra aircraft had appeared on the third day of normal traffic. "So called", because somebody at SAS HQ decided to allow reservation system on it. In result, people waiting four and more days in Kangerlussuaq (like us) found themselves out of the passenger list.
As the Greenlandair had its regular flights first, we asked for re-booking; SAS crew said "no way". We started pressing and drilling because one of our colleagues lost her father and she was to arrange a funeral. After hours of nerves and shouting it came out that there is a silent agreement between the two companies on fulfilment of empty seats. That agreement was publicly denied by the SAS crew, and at the same time it was privately confirmed.
During our compulsory stay at Kangerlussuaq we went into contact with many people. The ones with Greenlandair tickets landed in hotels on the company cost, the ones with SAS "tickets" were left alone.
"SAS. HERE AND THERE AND EVERYTHERE"
"GREENLAND, A WORLD YOULL NEVER FORGET".
"SAS, A COMPANY YOU'LL NEVER FORGET"